Privacy Policy

At Omni Holidays ("we", "us", or "our"), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our travel services. Please read it carefully. By using our services, you agree to the practices described here.

1. Information We Collect

Personal Information You Provide

When you enquire about a tour, make a booking, or contact us, we may collect:

• Full name, email address, and phone number
• Passport and travel document details (required for bookings)
• Billing address and payment information
• Travel preferences, dietary requirements, and special requests
• Emergency contact information

Information Collected Automatically

When you browse our website, we automatically collect certain technical data including your IP address, browser type, operating system, pages visited, and the duration of your visit. This helps us improve the website experience.

2. How We Use Your Information

We use the personal information we collect to:

• Process and confirm your travel bookings and itineraries
• Communicate with you regarding your enquiries and reservations
• Provide personalised travel recommendations and concierge services
• Send you updates about our packages, offers, and travel inspiration (you may opt out at any time)
• Comply with legal obligations and regulatory requirements
• Improve the quality and functionality of our website and services
• Prevent fraud and ensure the security of our systems

3. Sharing of Information

Omni Holidays does not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: Hotels, airlines, transport operators, and activity partners who are part of your booked itinerary and require your details to deliver services
• Payment Processors: Secure third-party payment gateways to process transactions
• Legal Compliance: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of business assets

All third parties with whom we share data are required to handle it securely and only for the stated purpose.

4. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Sensitive data such as payment details are encrypted using SSL/TLS protocols. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour. You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of the website.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to deliver relevant advertisements

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for seven years in compliance with Indian financial regulations. You may request deletion of your data at any time, subject to legal obligations.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to the processing of your data for marketing purposes
• Withdrawal of Consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at concierge@omniholidays.com.

8. Third-Party Links

Our website may contain links to third-party websites such as hotel booking platforms, airline sites, or travel blogs. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Privacy Officer:

• Email: concierge@omniholidays.com
• Phone: +91-9116009307
• Address: Hotel Omni Plaza, B2, Maan Ji Ka Hattha, Paota, Jodhpur-342001